Hydro-Dyne Engineering is looking for a Customer Service Representative based in Clearwater, Florida. This position requires someone willing to learn and understand our products. HDE designs and manufactures a highly specialized proprietary product line servicing municipal and industrial water treatment facilities around the world. We take great pride in our engineering capabilities, extensive manufacturing expertise, and our superior commitment to customer service. Our ever-increasing market share affords us the ability to provide new opportunities for exceptional people.

Position Summary: Reach out and engage existing customers by telephone and email; keep precise records of all communications using the ERP system; promote, quote and sell service contracts, extended warranties, parts and rebuilds.

Responsibilities

• Drive revenue growth by providing informative, comprehensive descriptions of our service offerings.
• Route customer inquiries and questions regarding equipment sales to inside Sales Manager.
• Create, track and manage quotes and sales orders.
• Escalate all customer concerns and complaints to Service Manager.
• Provide world class customer support.
• Become industry savvy, provide technical information and product specifications.
• Comply with all safety policies, practices and procedures at all times.
• Consistently at work and on time, follows instruction, responds to management direction and solicits feedback to improve performance.
• Other responsibilities as required by Management.

Qualifications

• High school diploma required; Associate’s degree preferred
• Excellent interpersonal skills required: skilled in oral and written communication, able to work constructively with customers and able to effectively explain function of equipment to customers.
• Extremely well organized with a high level of attention to detail and documentation.
• Must possess the desire to exceed customer expectations and hold customer satisfaction and retention paramount.
• Strong time management skills and organizational skills, travel preparation and planning

Equal Employment Opportunity Statement

We are an equal opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, disability, military status, or any other basis prohibited by law.

Position Comp/Hours

• This is a salary non-exempt position. Starting salary will be commensurate with experience and abilities.
• Standard hours are 8:00am-5:00pm for the office and 6:30am-3:30am for the warehouse. Flexible and hybrid schedules may be available.

To apply, send your resume to careers@hydro-dyne.com.